Shipping Info

Delivery Times & Costs: Australia & New Zealand

• Shipping to Australia & NZ is free for orders A$100+ and A$7.99 for orders A$0-A$99.99.
• We do our best to get orders out within 24 hours. Delivery times once dispatched are 3-5 business days.
• Orders placed on a Friday may not be dispatched until Monday morning.
• During this time of COVID restrictions - orders can sometimes get stuck in customs queues if restrictions are placed on operations or airlines.
  
  

Delivery Times & Costs: The United States

• Shipping to the United States is free for all orders A$100+ and A$7.99 for orders A$0-A$99.99.

• We do our best to get orders out within 24 hours. Delivery times once dispatched are 3-5 business days.
• Orders placed on a Friday may not be dispatched until Monday morning.
  
  

Delivery Times & Costs: Canada

• Shipping to Canada is free for all orders A$100+ and A$7.99 for orders A$0-A$99.99.

• We do our best to get orders out within 24 hours. Delivery times once dispatched are 5-10 business days.
• Orders placed on a Friday may not be dispatched until Monday morning.
• Customs delays can sometimes occur affecting the timeline - but this does not happen that often.
• During this time of COVID restrictions - orders can sometimes get stuck in customs queues if restrictions are placed on operations or airlines.

Delivery Times: United Kingdom & Europe

• Shipping to the United Kingdom is free for orders A$100+ and A$7.99 for orders A$0-A$99.99.

• We do our best to get orders out within 24 hours. Delivery times once dispatched are 3-5 business days.
• Orders placed on a Friday may not be dispatched until Monday morning.
• During this time of COVID restrictions - orders can sometimes get stuck in customs queues if restrictions are placed on operations or airlines.

Tracking Shipments

• When your order ships from our fulfilment warehouse, you will receive a shipment confirmation email that includes a tracking number. Any questions about your order, please contact hello@bigsofti.com.
  
  

Lost or Damaged Items

• In the unlikely event your order gets lost or arrives damaged, please contact hello@bigsofti.com and we'll find a fitting solution for the issue. Returns and Refunds Return and refund queries should be directed to hello@bigsofti.com, we will try our best to accommodate to your needs and come up with a solution.
  
  

International Shipping and Customs

• We offer worldwide shipping. Please make yourself aware of customs regulations in your country, if we happen to foresee customs issues in the particular territory we will endeavour to contact you.

• Orders are sent with duties paid to the following destinations. 
  AUS
  USA
  CANADA
  UK
  EU
• Delivery time for the rest of the world is 5-10 Working days. (Once item is dispatched)
• You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials.

• Estimated delivery does not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.

For further information on our Warranty, please see our Warranty Info page below.